|
Service |
|
Dates |
USFilter |
Marketing |
Analyzed problems
with current marketing copy and PR; presented recommendations in
workshop; coached team |
2003 |
OnlineWorkshops. Com |
Teaching |
Present online
courses on technical writing, web writing, XML |
2002-2003 |
Sandia National Laboratory |
Teaching |
Workshops on web
writing |
2002-2003 |
New Riders |
Book |
Hot Text: Web
Writing that Works, winning awards and many great reviews |
2002 |
InformIT.com |
Web writing |
Contributed 13
articles on web writing |
2002 |
Internet Writing Journal |
Web writing |
Article on the
basics of web editing |
2002 |
Intuit |
Web writing and
editing |
Edited for the
web: 250 articles on taxes by CPAs and tax experts; teaser
texts to encourage visitors to jump to those articles; 50 FAQs; 75
labels for checklists; 5 section-welcome pages, based on card sorts
and focus group information. Intuit’s TurboTax.com site.. Summer, Fall
2002. |
2002 |
Los Alamos National Lab |
Workshop |
Presented
workshop on editing for the web |
2001 |
University Public Relations Association |
Workshop |
Presented
workshop on writing PR for the web |
2001 |
CosmetiqueNews. com |
Web writing |
Wrote 65 news
articles on beauty e-commerce, many of which were reprinted in
BeautyTimes, a paper newsletter |
2000-2001 |
WinWriters |
Speeches,
workshops |
Presented
speeches, workshops on web customer assistance, web writing |
2000, 2002 |
American Lawyer Media |
Editing |
Edited, designed,
and added new material to a book by Brad Keywell about business
development |
2000 |
Ogilvy |
Spokesperson |
Acting as
spokesperson for Corporation Trust, did satellite tv and radio tour |
2000 |
Cisco |
Web writing |
Trained marketing
teams on how to write within the Interwoven content management system |
2000 |
Cliffsnotes.com |
Web writing |
Wrote two feature
articles on shopping on AOL |
2000 |
Informix |
Web writing |
Presented
workshop on organizing information for web delivery |
2000 |
Adelante Development Corporation |
Web writing |
Analyzed
audiences, created architecture and design, created site, maintained
it, expanded it with two other supplementary sites (total, 450 pages),
created inventory of content toward redesign |
1999-2003 |
Disney |
Web writing |
Created articles
as the site’s expert on web shopping, for Disney’s Family.com. |
1999-2001 |
Service911.com |
Web writing |
Wrote 75 web
tutorials about online auctions on Amazon, Cnet, eBay, Excite, and
Ubid); also 12 web tutorials on MySimon |
1999-2000 |
Ablex |
Book |
Wrote book on
organizing complex content for electronic delivery using outlining
software for series from Association of Teachers of Technical Writing |
1999 |
Ketchum PR |
Spokesperson |
Presented appeal
for contributions to Toys for Tots, doing 42 TV interviews, 15 radio
interviews, persuading people to buy toys through eToys using Visa
cards |
1999 |
Visa |
Spokesperson |
Did TV and radio
satellite tour, pushing Toys for Tots for eToys and Visa |
1999 |
MSN |
Web chat |
Answered
questions on ecommerce, online shopping, in moderated chats |
1999 |
Washington Post |
Web chat |
Answered
questions on ecommerce, online shopping, in moderated chats |
1999 |
Yahoo |
Web chat |
Answered
questions on ecommerce, online shopping, in moderated chats |
1999 |
Levinson Foundation |
Web writing |
Created web site
for charitable foundation |
1999 |
Bentley College |
Workshops |
Presented
workshops on information architecture for the web |
1998-2000 |
Solutions Technical Writing Clinics |
Workshops |
Presented
workshops on usability testing for writers, writing procedures,
webzine writing, technical writing |
1998-2000 |
Kodak |
Technical writing |
Coached writers
on how to revise manuals, redesign for greater visual impact, more
logical flow |
1998-1999 |
Pioneer |
Technical writing |
Analyzed six DVD
manuals, offered detailed editorial suggestions, coached new writers
in Tokyo |
1998 |
Dummies Series |
Books |
Wrote three
books, on Windows 95, Microsoft Home Essentials, Fun with Digital
Imaging |
1997-1999 |
Association for Computing Machinery |
Speeches,
workshops |
Present speeches
and workshops on information architecture, complexity theory, web
writing |
1997-2001 |
PeopleSoft |
Information
architecture |
Presented
three-day workshop on converting legacy documents to multiple online
information systems, developing a comprehensive information
architecture |
1997 |
Symantec |
Technical Writing |
Created
minimalist tutorial for sales personnel, on Norton Utilities, with Dan
Dunne |
1997 |
Writer’s Digest |
Web writing |
Wrote article on
how to write for the web. |
1997 |
Adobe |
Workshop |
Presented
workshops for two teams on improving legacy documents by taking an
object-oriented approach |
1997 |
eToys |
Web writing |
Consulted on web
site design for site called Thunderbeam, then BrainPlay, then
KBKids.com, and now eToys, edited 12 articles a month, created email
newsletters, wrote monthly articles on children’s software, toys, and
video. |
1996-1999 |
KBKids (aka eToys) |
Web writing and
editing |
Consulted on web
site design, edited 12 articles a month, created email newsletters,
wrote monthly articles on children’s software, toys, and video |
1996-1999 |
Home Office Computing |
Journalism |
Co-a8uthored
articles on databases, software for home offices |
1996 |
Family Fun |
Journalism |
Co-authored
articles on travel |
1995 1996 |
Zycad |
Information
architecture |
Consulted on
restructuring documentation suite of 1,800 pages for online and paper
delivery |
1995 |
Addison-Wesley |
Books |
Wrote books on
America Online, FileMaker Pro, How to Communicate Technical
Information |
1994-2000 |
New Mexico Tech |
Teaching |
Taught
undergraduate courses on technical writing, rhetoric, instructional
design, online information design, visual communication, document
design, usability, drama; taught graduate courses on database design,
using the Web for science teaching |
1994-1998 |
Family PC |
Journalism |
Co-authored
thirteen 3,000-word articles on using consumer software (health;
interior decorating; landscaping; fitness; cooking; vacation planning;
digital photography) |
1994-1996 |
Hayden Books |
Book |
Collected,
edited, and wrote substantial parts of The Macintosh Virtual
Playhouse. Interviewed 24 experts on Macintosh systems, edited
interviews for Maclopedia. |
1994, 1995 |
Oracle |
Customer
assistance |
Analyzed problems
with online help, presented recommendations for improvement in
workshops, coached several teams of writer |
1994 |
NEC |
Editing |
Edited manuals on
fax and operating system, Nippon Electric |
1994 |
Hewlett-Packard |
Web writing,
technical writing |
Created
instructions for 20 digital imaging and printing projects;
troubleshooting tips; teaser text for Print Central (a joint effort
with AOL) and HP.com; wrote book on Digital Imaging for HP and Dummies
series (Fun with Digital Imaging); delivered keynote speech to
developers within HP on collaborating when creating online help |
1993-2001 |
Cray Computer |
Customer
assistance |
Consulted with
teams, presented recommendations in workshop on online help |
1993 |
Lotus |
Customer
assistance |
Consulted with
teams, analyzed problems, and presented recommendations in workshop on
online help |
1993 |
Sprint |
Customer
assistance |
Consulted on
information architecture, help, presented workshop to writers and
engineers on help for developers |
1993 |
Seminars in Usable Design |
Information
architecture |
Presented ten
workshops on recycling information from paper to the web, creating
effective CD-ROMs, writing procedures, writing help |
1992-1994 |
IEEE Special Interest Group on Professional Communication |
Speeches,
workshops, editing |
Presented keynote
speech on collaborative writing, speeches on editing, edited special
issue of the Transactions on Professional Communication on
Structuring Complex Interactive Documents |
1992, 1998 |
Sun |
Customer
assistance, instructional design |
Delivered
workshop on online help; co-authored tutorial on Java |
1992, 1997 |
University of New Mexico |
Teaching |
Guest Writer for
two semesters, teaching hypertext, technical writing, web writing. I
also present occasional lectures on hypertext, web writing, and help
systems, and teach individual classes on web writing, help, or
technical writing. I also occasionally participate in dissertation
defenses for Masters and PhD students |
1991-2003 |
Electronics for Imaging (EFI) |
Technical writing |
Managed team and
co-wrote tutorial for system operators |
1991 |
FileMaker |
Technical writing |
Wrote three books
for Que, with RichCoulombre, explaining how to use the product to
develop databases; wrote parts of the manual; created Professional
Training Series; created content for FileMaker University |
1990-2003 |
Go |
Technical writing |
Wrote manuals and
help on network connectivity for a PenPoint notebook system released
by IBM, AT&T, BCR, and Grid |
1990-1991 |
South-Western Publishing |
Books |
Designed,
project-managed, and co-wrote 3 books on ClarisWorks and Microsoft
Works |
1990, 1993, 1994 |
Relational Technologies (Ingres) |
Technical writing |
Led team in
development of a styleguide for twenty writers on Ingres database
|
1990 |
Bantam Books |
Book |
Coauthored and
co-designed book on MacWrite II |
1989 |
IBM |
Editing |
Edited two
manuals, coached team of 12 writers on writing clear instructions for
IBM subsidiary, Qronos |
1989 |
Qronos |
Editing |
Edited two
manuals, coached team of 12 writers on writing clear instructions |
1989 |
Ricoh |
Technical writing |
Reviewed and
edited six manuals on copiers; reviewed online help in development;
gave workshop to Tokyo writers of online help and CDROMs |
1989 |
University of California, Santa Cruz |
Teaching |
Teach workshops
for professional writers and managers, on topics such as online help,
procedures, technical writing, web writing, content management,
information architecture |
1988-2003 |
Cadence |
Information
Architecture |
Consulted with
the consulting group on an electronic performance support system for
the intranet; coached teams on developing online help; analyzed
inconsistencies, overlaps, and gaps between more than two dozen
manuals from three different groups, edited entire text, creating a
single information architecture for the documentation |
1988-1996 |
America Online |
Web writing |
Created
prototypes for AOL University, supplied course material, wrote
consumer book on using AOL, provided content for joint effort with HP,
called Print Central, on AOL.com |
1988, 1994,
2000-2001 |
Fujitsu America |
Customer
assistance |
Coached team
developing online help for a finite-element analysis program |
1988 |
Action Technologies |
Technical writing |
Created book
design and text of manual for MacAccess |
1988 |
Connect |
Technical writing |
Wrote manual for
Connect Service |
1988 |
Mindscape |
Technical writing |
Created manual
for GraphicWorks 1.1 |
1988 |
Canon |
Technical writing |
Edited manuals on
fax machines, all-in-one printers, cameras, presented workshop to
Tokyo employees on writing instructions |
1987-1995 |
Sony |
Technical writing |
Edited manuals on
phone systems, presented workshops and lectures to Tokyo teams |
1987-1990 |
Epson |
Customer
assistance and marketing |
Coached writers
of the manuals and online help; created 48-page marketing booklet on
photo printing |
1987, 2001 |
Ballantine Books |
Book |
Coauthored book
on PageMaker; Co-authored, designed database for, created book design
for The Best of Online Shopping |
1987, 1999 |
Hitachi |
Customer
assistance |
Critiqued online
help, gave workshop for Tokyo team creating online help for computer
language and development environment |
1987 |
Broderbund |
Technical writing |
Created the
content for a CD-ROM on improving the effectiveness of presentations |
1987 |
Casio |
Technical writing |
Edited three
manuals, presented workshop on writing instructions |
1987 |
Mitsubishi |
Technical writing |
Coached Tokyo
teams of technical writers on writing clear procedures about TVs for
consumers |
1987 |
Nikon |
Technical writing |
Edited two
manuals, presented workshop on writing manuals |
1987 |
Claris |
Technical Writing |
Updated
interactive training and manuals for AppleWorks/Network, MacPaint II,
MacWrite 5, |
1986-1989 |
Society for Technical Communication |
Workshops,
speeches, design, research |
Present speeches
and workshops on technical writing, web writing, XML, information
architecture, at international, regional, and chapter meetings;
prepared design for society books; participate in Research Committee;
do judging on annual competitions for web sites and help systems; as
program chair, assembled 45 presenters for two-day conference on
Modeling Information in Electronic Space; edited special issue of
Technical Communication, on the same topic; won Distinguished Chapter
Service award, elevated to Associate Fellow |
1982-2003 |
Apple Computer |
Technical writing |
Customer
assistance: Led team to create first help systems, for MacWrite II,
MacDraw II, AppleWorks, developed templates for future help systems.
Created interactive tutorial for AppleWorks (won award from STC);
wrote manual and help system for AppleLink, and Apple Order System .
Marketing:
Created Apple’s Million Dollar Scholarship program for teachers;
created scripts for marketing speeches on desktop publishing; edited
two issues of marketing magazine on desktop publishing and business
productivity. Created sales training for new hires.
Technical
writing: Documented telecomm codes for engineers; wrote styleguide for
Apple writers and editors; created manuals on spelling programs, SCSI,
laser printers, system utilities
Won award for
researching and purchasing new digital printing system |
1982-1990 |
University of California, Berkeley, Extension |
Teaching |
Taught workshops
on technical writing, nonfiction writing, online help systems |
1982-1989 |
Lucky Stores |
Technical writing |
Wrote procedure
manuals on online inventory and pricing, produce inventory, item
movement evaluation |
1981-1982 |