|
Service |
|
Dates |
Ablex |
Book |
Wrote book on
organizing complex content for electronic delivery using outlining
software for series from Association of Teachers of Technical Writing |
1999 |
Ballantine Books |
Book |
Coauthored
book on PageMaker; Co-authored, designed database for, created book
design for The Best of Online Shopping |
1987, 1999 |
Bantam Books |
Book |
Coauthored and
co-designed book on MacWrite II |
1989 |
Hayden Books |
Book |
Collected, edited,
and wrote substantial parts of The Macintosh Virtual Playhouse.
Interviewed 24 experts on Macintosh systems, edited interviews for
Maclopedia. |
1994, 1995 |
New Riders |
Book |
Hot Text: Web
Writing that Works, winning awards and many great reviews |
2002 |
Addison-Wesley |
Books |
Wrote books on
America Online, FileMaker Pro, How to Communicate Technical
Information |
1994-2000 |
Dummies Series |
Books |
Wrote three books,
on Windows 95, Microsoft Home Essentials, Fun with Digital Imaging |
1997-1999 |
South-Western
Publishing |
Books |
Designed,
project-managed, and co-wrote 3 books on ClarisWorks and Microsoft
Works |
1990, 1993, 1994 |
Cray Computer |
Customer assistance |
Consulted with
teams, presented recommendations in workshop on online help |
1993 |
Fujitsu America |
Customer assistance |
Coached team
developing online help for a finite-element analysis program |
1988 |
Hitachi |
Customer assistance |
Critiqued online
help, gave workshop for Tokyo team creating online help for computer
language and development environment |
1987 |
Lotus |
Customer assistance |
Consulted with
teams, analyzed problems, and presented recommendations in workshop on
online help |
1993 |
Oracle |
Customer assistance |
Analyzed problems
with online help, presented recommendations for improvement in
workshops, coached several teams of writer |
1994 |
Sprint |
Customer assistance |
Consulted on
information architecture, help, presented workshop to writers and
engineers on help for developers |
1993 |
Epson |
Customer assistance
and marketing |
Coached writers of
the manuals and online help; created 48-page marketing booklet on
photo printing |
1987, 2001 |
Sun |
Customer assistance,
instructional design |
Delivered workshop
on online help; co-authored tutorial on Java |
1992, 1997 |
American Lawyer
Media |
Editing |
Edited, designed,
and added new material to a book by Brad Keywell about business
development |
2000 |
IBM |
Editing |
Edited two manuals,
coached team of 12 writers on writing clear instructions for IBM
subsidiary, Qronos |
1989 |
NEC |
Editing |
Edited manuals on
fax and operating system, Nippon Electric |
1994 |
Qronos |
Editing |
Edited two manuals,
coached team of 12 writers on writing clear instructions |
1989 |
Cadence
|
Information
Architecture |
Consulted with the
consulting group on an electronic performance support system for the
intranet; coached teams on developing online help; analyzed
inconsistencies, overlaps, and gaps between more than two dozen
manuals from three different groups, edited entire text, creating a
single information architecture for the documentation |
1988-1996 |
PeopleSoft |
Information
architecture |
Presented three-day
workshop on converting legacy documents to multiple online information
systems, developing a comprehensive information architecture |
1997 |
Seminars in
Usable Design |
Information
architecture |
Presented ten
workshops on recycling information from paper to the web, creating
effective CD-ROMs, writing procedures, writing help |
1992-1994 |
Zycad |
Information
architecture |
Consulted on
restructuring documentation suite of 1,800 pages for online and paper
delivery |
1995 |
Family Fun |
Journalism |
Co-authored articles
on travel |
1995, 1996 |
Family PC |
Journalism |
Co-authored thirteen
3,000-word articles on using consumer software (health; interior
decorating; landscaping; fitness; cooking; vacation planning; digital
photography) |
1994-1996 |
Home Office
Computing |
Journalism |
Co-a8uthored
articles on databases, software for home offices |
1996 |
USFilter |
Marketing |
Analyzed problems
with current marketing copy and PR; presented recommendations in
workshop; coached team |
2003 |
Association for
Computing Machinery |
Speeches, workshops |
Present speeches and
workshops on information architecture, complexity theory, web writing |
1997 2001 |
WinWriters |
Speeches, workshops |
Presented speeches,
workshops on web customer assistance, web writing |
2000, 2002 |
IEEE Special
Interest Group on Professional Communication |
Speeches, workshops,
editing |
Presented keynote
speech on collaborative writing, speeches on editing, edited special
issue of the Transactions on Professional Communication on
Structuring Complex Interactive Documents |
1992, 1998 |
Ketchum PR |
Spokesperson |
Presented appeal for
contributions to Toys for Tots, doing 42 TV interviews, 15 radio
interviews, persuading people to buy toys through eToys using Visa
cards |
1999 |
Ogilvy
|
Spokesperson |
Acting as
spokesperson for Corporation Trust, did satellite tv and radio tour |
2000 |
Visa |
Spokesperson |
Did TV and radio
satellite tour, pushing Toys for Tots for eToys and Visa |
1999 |
New Mexico Tech |
Teaching |
Taught undergraduate
courses on technical writing, rhetoric, instructional design, online
information design, visual communication, document design, usability,
drama; taught graduate courses on database design, using the Web for
science teaching |
1994-1998 |
OnlineWorkshops.
Com |
Teaching |
Present online
courses on technical writing, web writing, XML |
2002-2003 |
Sandia National
Laboratory |
Teaching |
Workshops on web
writing |
2002-2003 |
University of
California, Berkeley, Extension |
Teaching |
Taught workshops on
technical writing, nonfiction writing, online help systems |
1982-1989 |
University of
California, Santa Cruz |
Teaching |
Teach workshops for
professional writers and managers, on topics such as online help,
procedures, technical writing, web writing, content management,
information architecture |
1988-2003 |
University of New
Mexico |
Teaching |
Guest Writer for two
semesters, teaching hypertext, technical writing, web writing. I also
present occasional lectures on hypertext, web writing, and help
systems, and teach individual classes on web writing, help, or
technical writing. I also occasionally participate in dissertation
defenses for Masters and PhD students |
1991-2003 |
Action
Technologies |
Technical writing |
Created book design
and text of manual for MacAccess |
1988 |
Apple Computer |
Technical writing |
Customer assistance:
Led team to create first help systems, for MacWrite II, MacDraw II,
AppleWorks, developed templates for future help systems. Created
interactive tutorial for AppleWorks (won award from STC); wrote manual
and help system for AppleLink, and Apple Order System .
Marketing: Created
Apple’s Million Dollar Scholarship program for teachers; created
scripts for marketing speeches on desktop publishing; edited two
issues of marketing magazine on desktop publishing and business
productivity. Created sales training for new hires.
Technical writing:
Documented telecomm codes for engineers; wrote styleguide for Apple
writers and editors; created manuals on spelling programs, SCSI, laser
printers, system utilities
Won award for
researching and purchasing new digital printing system |
1982-1990 |
Broderbund |
Technical writing |
Created the content
for a CD-ROM on improving the effectiveness of presentations |
1987 |
Canon |
Technical writing |
Edited manuals on
fax machines, all-in-one printers, cameras, presented workshop to
Tokyo employees on writing instructions |
1987-1995 |
Casio |
Technical writing |
Edited three
manuals, presented workshop on writing instructions |
1987 |
Claris |
Technical Writing |
Updated interactive
training and manuals for AppleWorks/Network, MacPaint II, MacWrite 5,
|
1986-1989 |
Connect |
Technical writing |
Wrote manual for
Connect Service |
1988 |
Electronics for
Imaging (EFI) |
Technical writing |
Managed team and
co-wrote tutorial for system operators |
1991 |
FileMaker |
Technical writing |
Wrote three books
for Que, with RichCoulombre, explaining how to use the product to
develop databases; wrote parts of the manual; created Professional
Training Series; created content for FileMaker University |
1990-2003 |
Go |
Technical writing |
Wrote manuals and
help on network connectivity for a PenPoint notebook system released
by IBM, AT&T, BCR, and Grid |
1990-1991 |
Kodak |
Technical writing |
Coached writers on
how to revise manuals, redesign for greater visual impact, more
logical flow |
1998-1999 |
Lucky Stores |
Technical writing |
Wrote procedure
manuals on online inventory and pricing, produce inventory, item
movement evaluation |
1981-1982 |
Mindscape |
Technical writing |
Created manual for
GraphicWorks 1.1 |
1988 |
Mitsubishi |
Technical writing |
Coached Tokyo teams
of technical writers on writing clear procedures about TVs for
consumers |
1987 |
Nikon |
Technical writing |
Edited two manuals,
presented workshop on writing manuals |
1987 |
Pioneer |
Technical writing |
Analyzed six DVD
manuals, offered detailed editorial suggestions, coached new writers
in Tokyo |
1998 |
Relational
Technologies (Ingres) |
Technical writing |
Led team in
development of a styleguide for twenty writers on Ingres database
|
1990 |
Ricoh |
Technical writing |
Reviewed and edited
six manuals on copiers; reviewed online help in development; gave
workshop to Tokyo writers of online help and CDROMs |
1989 |
Sony |
Technical writing |
Edited manuals on
phone systems, presented workshops and lectures to Tokyo teams |
1987-1990 |
Symantec |
Technical Writing |
Created minimalist
tutorial for sales personnel, on Norton Utilities, with Dan Dunne |
1997 |
MSN |
Web chat |
Answered questions
on ecommerce, online shopping, in moderated chats |
1999 |
Washington Post |
Web chat |
Answered questions
on ecommerce, online shopping, in moderated chats |
1999 |
Yahoo |
Web chat |
Answered questions
on ecommerce, online shopping, in moderated chats |
1999 |
Adelante
Development Corporation |
Web writing |
Analyzed audiences,
created architecture and design, created site, maintained it, expanded
it with two other supplementary sites (total, 450 pages), created
inventory of content toward redesign |
1999-2003 |
America Online |
Web writing |
Created prototypes
for AOL University, supplied course material, wrote consumer book on
using AOL, provided content for joint effort with HP, called Print
Central, on AOL.com |
1988, 1994,
2000-2001 |
Cisco |
Web writing |
Trained marketing
teams on how to write within the Interwoven content management system |
2000 |
Cliffsnotes.com |
Web writing |
Wrote two feature
articles on shopping on AOL |
2000 |
CosmetiqueNews.
com |
Web writing |
Wrote 65 news
articles on beauty e-commerce, many of which were reprinted in
BeautyTimes, a paper newsletter |
2000-2001 |
Disney |
Web writing |
Created articles as
the site’s expert on web shopping, for Disney’s Family.com. |
1999-2001 |
eToys |
Web writing |
Consulted on web
site design for site called Thunderbeam, then BrainPlay, then
KBKids.com, and now eToys, edited 12 articles a month, created email
newsletters, wrote monthly articles on children’s software, toys, and
video. |
1996-1999 |
InformIT.com |
Web writing |
Contributed 13
articles on web writing |
2002 |
Informix |
Web writing |
Presented workshop
on organizing information for web delivery |
2000 |
Internet Writing
Journal |
Web writing |
Article on the
basics of web editing |
2002 |
Levinson
Foundation |
Web writing |
Created web site for
charitable foundation |
1999 |
Service911.com |
Web writing |
Wrote 75 web
tutorials about online auctions on Amazon, Cnet, eBay, Excite, and
Ubid); also 12 web tutorials on MySimon |
1999-2000 |
Writer’s Digest |
Web writing |
Wrote article on how
to write for the web. |
1997 |
Intuit |
Web writing and
editing |
Edited for the web:
250 articles on taxes by CPAs and tax experts; teaser texts to
encourage visitors to jump to those articles; 50 FAQs; 75 labels for
checklists; 5 section-welcome pages, based on card sorts and focus
group information. Intuit’s TurboTax.com site.. Summer, Fall 2002. |
2002 |
KBKids (aka eToys) |
Web writing and
editing |
Consulted on web
site design, edited 12 articles a month, created email newsletters,
wrote monthly articles on children’s software, toys, and video |
1996-1999 |
Hewlett-Packard |
Web writing,
technical writing |
Created instructions
for 20 digital imaging and printing projects; troubleshooting tips;
teaser text for Print Central (a joint effort with AOL) and HP.com;
wrote book on Digital Imaging for HP and Dummies series (Fun with
Digital Imaging); delivered keynote speech to developers within HP on
collaborating when creating online help |
1993-2001 |
Adobe |
Workshop |
Presented workshops
for two teams on improving legacy documents by taking an
object-oriented approach |
1997 |
Los Alamos
National Lab |
Workshop |
Presented workshop
on editing for the web |
2001 |
University Public
Relations Association |
Workshop |
Presented workshop
on writing PR for the web |
2001 |
Bentley College |
Workshops |
Presented workshops
on information architecture for the web |
1998-2000 |
Solutions
Technical Writing Clinics |
Workshops |
Presented workshops
on usability testing for writers, writing procedures, webzine writing,
technical writing |
1998-2000 |
Society for
Technical Communication |
Workshops, speeches,
design, research |
Present speeches and
workshops on technical writing, web writing, XML, information
architecture, at international, regional, and chapter meetings;
prepared design for society books; participate in Research Committee;
do judging on annual competitions for web sites and help systems; as
program chair, assembled 45 presenters for two-day conference on
Modeling Information in Electronic Space; edited special issue of
Technical Communication, on the same topic; won Distinguished Chapter
Service award, elevated to Associate Fellow |
1982-2003 |