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Home > Patterns > How to write FAQs > Find out if you have answered the question |
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Find out if you have answered the questionThis ploy takes a lot of guts. At the end of each answer, ask whether you have provided the information the visitor needed.
If yes, thank them, and offer to return them to the page they came from, when they entered your FAQ. If no, provide a form to email back.
Make sure that the email form is addressed directly to you, personally. You need to find out if your answers are working. And you owe it to the visitor to clear up the confusion. Only really bold sites do this. But think of the impression they make. A guest reads an answer, and it may make sense, but the guest sees the offer. Wow! Of course, as the writer, you have to answer a lot of e-mail if your prose is murky. |
Related article Writing in a genre (Full chapter from Hot Text, in PDF, 770K, or about 13 minutes at 56K) Answers to Frequently Asked Questions (FAQs) from Hot Text, Web Writing that Works (PDF, 995K, or about 18 minutes at 56K) Hurray for FAQs (PricePoint) |
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